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Anne William
Mozilla Firefox Support Phone Number

 

Despite not being on top, Firefox has maintained its own place in this networking world. It has been used by a majority of individuals all around the world and supposed to be an excellent alternative for Chrome and Edge. But despite its popularity and unmatchable features it may hamper few issues and crash when you might sit down to do some critical work. You might get a pop-up stating ‘A problem caused the program to stop working correctly. Please close the program.’ In order you are having the same glitch while working on it, you can either follow the below-mentioned troubleshooting steps or get on a telephonic conversation with the experts at the Mozilla Firefox technicalsupport. They are trained and qualified to assist you with all your queries and that too 24*7.

 

1.      Disable the Hardware Acceleration

ü  Start with launching the browser and then try opening ‘about: preferences’ URL by typing it down on the address bar. Alternatively, you can also opt for the three-horizontal line on the top right of the page and click on the ‘Option’ tab.

ü  Now, scroll down under the ‘General’ section in order to locate the ‘Performance’ option.

ü  Firefox will automatically enable the ‘Use recommended performance setting’ option. 

ü  Then, disable the option to further hidden possibilities.

ü  And finally, disable the ‘Hardware Acceleration when available’ option. 

ü  Just close your browser now and try relaunching it.

 

2.      Disable Smooth Scrolling

ü  Just like when you land on the ‘Preference’ page, below that you will find the ‘Browsing’ section.

ü  There, uncheck two options that are – ‘Use auto scrolling’ and ‘Use smooth scrolling’ options.

ü  And then close the browser and relaunch it.

 

3.      Disable the Extension like the Ad Blocker and VPN

This can be a significant cause after the Firefox upgrade which takes place automatically to the latest version. Extensions like AdBlocker and VPN are surely the major causes for a browser to crash down. So, in case you have these, you can disable them to fix this issue.

 

4.      Delete the Cookies

ü  Firstly go to the ‘about.preferences#privacy’ page.

ü  Then, scroll down to ‘Cookies and Site Data’ tab.

ü  Finally, click on the ‘Clear Data’ option in order to delete all the stored cookies on Firefox.

 

5.      Remove the Proxy Settings

ü  Start by going to “about:preferences#general” page and then scroll to the bottom of the page.

ü  Then, click on the “Settings” tab, which is against the “Network Settings” section.

ü  This will open the “Connection Settings” pop-up.

ü  Now, choose the “No proxy” option.

ü  Finally, click “OK” in order to close the settings.

 

Hope these troubleshooting steps might have helped you in resolving the error. In case you are still stuck on the same page, you can talk to the expert technicians at the Mozilla Firefox tech support . They are having a piece of sound knowledge and experience in helping their customers with all of their queries.

 

Source URL: https://mozillahelpline.blogspot.com/2020/04/how-to-fix-firefox-has-stopped-working.html

 

Read More: Mozilla Firefox Support Number   |  Mozilla Firefox Customer Service Number